Question 1

Do I need a credit card?

Accepted Answer

No. The Free plan needs no card and never expires: up to 5 engineers, 1 team, 3 routing rules, 2 escalation policies, 2 schedules and 100 alerts a month, with unlimited push and email notifications, integrations and API. You add a card only when you upgrade to Pro.

Question 2

Is there a free trial?

Accepted Answer

It is not a trial: the Free plan never expires and nothing is ever charged on it. When you need phone calls or SMS, Slack or webhooks, more than 5 engineers or more than 1 team, upgrade to Pro. Your own seat stays free and each teammate is $3 per month, with no annual contract.

Question 3

What happens after 100 alerts in a month?

Accepted Answer

On Free, alerts beyond the 100th are still stored and visible in the dashboard, but nobody is paged until the counter resets on the first day of the next month (UTC) or you upgrade. The owner gets an email at 80% of the allowance and another when it runs out. The monitoring tool that sent them still gets a success response, never an error, and duplicates collapsed by alias never count. On Pro every alert is routed: the first 100 each month are included, then 10 cents each.

Question 4

What is not in the Free plan?

Accepted Answer

Phone calls and SMS (responders get push and email instead), Slack and outbound webhooks (included in Pro at no charge), AI insights, more than 5 seats, more than 1 team, and more than 3 routing rules, 2 escalation policies or 2 schedules. Everything else is the same product: integrations, the API, the mobile apps, schedules with overrides and the .ics download of the shifts.

Question 5

How do I upgrade?

Accepted Answer

The organization owner opens Settings, then Plan, adds a card and confirms. Teammates with a seat become $3 seats on the spot, and the owner's seat stays free. Phone calls, SMS, Slack and webhooks switch on with the next alert. To move back to Free, contact us: the change takes effect at the end of the paid period, and there are no refunds for time already paid.

Question 6

What support do I get?

Accepted Answer

Free: email support, best effort. Pro: priority support with a reply within one business day. Both plans get the same status page, the same documentation and the same mobile apps.

Question 7

How is this different from PagerDuty?

Accepted Answer

PagerDuty Free gives 5 users and 100 phone or SMS notifications a month. PagerDuty Professional is $21 per user per month billed annually (September 2026) and sells AI, analytics and status pages as add-ons. IgniteOps Free gives 5 engineers unlimited push and email and 100 alerts a month. Pro is $3 per teammate with your seat free, calls and SMS per delivery at our rate for the destination, and no annual contract. IgniteOps pages a human until someone acknowledges, and that is the whole product.

Question 8

Can I migrate from Opsgenie?

Accepted Answer

Yes. Opsgenie has not been sold since June 4, 2025 and shuts down on April 5, 2027. IgniteOps uses the same building blocks: integration keys, routing rules, escalation policies and schedules, all manageable through the REST API, so your setup can be recreated by script. Write to hello@igniteops.io and we will help you plan the cutover.

Question 9

Where is my data hosted and how is it secured?

Accepted Answer

IgniteOps runs on AWS in the United States. Data is encrypted in transit and at rest, integration keys are scoped to one team and can be revoked or reissued at any time, personal API keys expire when you choose, and you can request deletion of your data at any time. The security page in the documentation lists what exists today and what does not.

Question 10

Does it work with Slack or Microsoft Teams?

Accepted Answer

Alerts come in from anything that can call a webhook or the REST API, including the monitoring tools your Slack alerts already come from. Paging goes out over push and email on every plan, and on Pro over Slack and outbound webhooks (included at no charge) and over voice and SMS. An escalation step can post to a Slack incoming webhook, which gets a formatted message, or to any URL, which gets the JSON. That is how Microsoft Teams and other chat tools are wired.

Question 11

What happens if nobody acknowledges?

Accepted Answer

The escalation policy keeps going: next step, next responder, each on the channels they chose, until someone acknowledges from the call keypad, the email link, the app or the console. On Pro the policy can repeat the whole cycle. A common last step is an email to the whole team, so that everyone sees what nobody picked up.

Question 12

Can I pay annually or by invoice?

Accepted Answer

Monthly by card is the default. Invoice billing with NET terms exists for teams that need it and is set up by us, so get in touch. There is no annual commitment and no discount tied to one.

Team	Alerts / month	Estimate
3 engineers	40	$0 (Free)
3 engineers with phone calls	150	$6 + $5 + calls
10 engineers with phone calls	500	$27 + $40 + calls

	IgniteOps	PagerDuty Professional	Opsgenie (Atlassian)
Price per user / month	Free up to 5 · Pro: owner free, $3 per teammate	$21 billed annually, $25 monthly	Not sold since June 4, 2025
Getting started	Free plan: 5 engineers, 100 alerts/month, push + email, no card	Free plan: 5 users, 100 phone/SMS notifications a month	-
When you outgrow the free plan	$3 per teammate, your seat free, no contract	$21 to $25 per user, annual for the $21 price	-
Voice and SMS	Pro: per delivery at our rate for the destination, no cap	Included on paid plans; 100 a month on Free	-
Annual contract	Never	Required for the $21 price	-
Native iOS and Android apps	Yes, with one-tap acknowledge	Yes	-
What happens next	Self-serve, no sales call	Sales-assisted beyond the free plan	Shuts down April 5, 2027, data deleted
What you will not get	No incident assistant, service desk or branded status page	AI, analytics and status pages are paid add-ons	Migration path is Jira Service Management or Compass

Free for 5 engineers. $3 per teammate when you need the phone to ring.

Free

Pro

Included on every plan

When do I need Pro?

What a team pays each month

Your estimate

Compared with PagerDuty and Opsgenie

Questions before you sign up

Your first alert can reach your phone in the next 10 minutes.